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All these services are coming together that we couldn’t do before. 2016 really pushed the envelope for integration, I believe. ”Rehman, like a growing number of his residential dealer peers, has started calling his business a “residential integrator” because of the growing complexity of Internet of Things residentially often referred to as smart or connected home that are increasingly included in a residential security system. “We are in the smart device technology now. Everything has to be app operated. In that scene we do end up working with a higher tier of clients that look for that marriage between systems.

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New software platforms, such as alarm. com and iControl allow you to send commands, program home systems, view surveillance video, and receive alerts on a smart phone or computer—whether you’re at home or away. When shopping for a system, review software platforms first. Alarm. com and iControl are the two biggest. The former has partnered with more than 2,500 dealers and the latter with ADT and Comcast.